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Misuse of Customer Telephones Insurance

Protect Your Business from Unexpected Phone Charges with Cleaner Saver

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Cleaner Saver’s Misuse of Customer’s Phone Insurance


Our standard cover is:

  • £50,000 protection against unauthorised customer phone usage in any one period of insurance
  • Protection against fraudulent calls and texts
  • UK-wide coverage for cleaning businesses of all sizes

Misuse of customer telephones insurance is a specialised form of coverage designed to protect cleaning businesses from financial losses due to unauthorised or fraudulent use of customer phones. This can include situations where employees make unauthorised personal calls on customer business lines and the customer incurs a large bill as a result.

At Cleaner Saver, we understand the unique challenges faced by cleaning professionals across the UK. Our misuse of customer telephones insurance cover is tailored to meet the specific needs of the cleaning industry, offering comprehensive coverage that goes beyond standard business insurance.

With years of experience in the trade insurance sector, we’ve developed a deep understanding of the risks cleaners face daily, including those related to communication devices.

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Why choose Cleaner Saver misuse of customer telephones insurance?

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Trusted for over 40 years Trusted for over 40 years

We’ve been providing insurance to businesses since 1984

Financial Strength Financial Strength

All insurance policies provided by Standard & Poor’s A rated insurers

Defaqto 5 Star rated

Our Tradesman Saver Insurance (Covea) has been independently rated 5 Stars by Defaqto – the highest possible rating, awarded to excellent products with a comprehensive range of features and benefits.

How our misuse of customer telephones insurance works

1 Apply online

Complete our simple quote form with basic details about your business.

2 Get quotes

Compare quotes from our panel of insurers & chose any optional covers you may need.

3 You’re insured!

Choose the quote that’s right for you, activate your policy and view your certificates online.

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Why Do Cleaners Need Misuse of Customer Telephones Insurance?

Many cleaning companies have contracts with large office clients or businesses where staff members may be tempted to use the customers phone for personal purposes.  In some cases, particularly with overseas calls, large bills can be racked up. To protect your cleaning business from such risks, misuse of customer telephones insurance is crucial for cleaners for the following reasons:

Financial Protection

Unauthorised phone usage can lead to unexpectedly high bills. Our insurance helps cover these costs, protecting your bottom line.

Peace of Mind

Knowing you are protected against unauthorised calls made by your employees allows you to focus on your cleaning work without worrying about potential misuse.

Client Confidence

Having comprehensive insurance coverage, including for phone misuse, demonstrates your professionalism and reliability to clients.

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Chosen by over 5000 businesses and counting*

Chosen by over 18761 businesses and counting

Online & Anywhere

We like to keep things simple. Your quote, purchase and documents are all available online, anytime.

Monthly Instalments

Cashflow is important to every business. Spread the cost by paying in easy monthly instalments.

Instant Cover

No need to wait for your documents. Our tradesman cover starts from the date you select.

Added Protection

Public liability, products liability, financial loss, legal expenses and accidental death cover as standard.

* Total number of live policies as of 31/10/2025

What Does Cleaner Saver’s Misuse of Customer Telephones Insurance Cover?

Our misuse of customers telephones insurance is designed to provide comprehensive protection for cleaning professionals. Here’s an overview of what our policy typically covers:

Unauthorised Calls

If an employee or third party makes unauthorised calls on your customer’s business phone, we’ll cover the charges up to £5,000.

Text Message Charges

Coverage for unauthorised text messages sent from your customers business phones.

Data Usage

Protection against unexpected data charges on your customers mobile devices.

 

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How Much Does Misuse of Customer Telephones Insurance Cost?

 

The cost of misuse of telephones insurance for cleaners can vary depending on several factors:

  • Number of Devices: The total number of phones and tablets covered under the policy.
  • Type of Devices: Whether you’re insuring smartphones, basic mobiles, or landlines.
  • Business Size: The scale of your cleaning operation can impact your insurance costs.
  • Claims History: Your past claims history may influence your premium.

At Cleaner Saver, whilst we have taken the above factors into account when setting our prices, we charge a flat rate for this cover for all customers.

To get an accurate quote for your specific situation, try using our online quote tool or speaking directly with one of our insurance specialists.

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FAQs

Misuse of Customer Telephones Insurance FAQs

Misuse of customer telephones insurance is often part of a broader insurance package for cleaning professionals. At Cleaner Saver, we offer a range of insurance products that can be combined to provide comprehensive coverage for your cleaning business.

Here’s how misuse of customer telephones insurance fits into the bigger picture:

Public Liability Insurance

While this covers injuries or property damage, misuse of telephones insurance protects against financial losses from phone misuse.

Employers’ Liability Insurance

This covers employee injuries, while misuse of telephones insurance protects against employee phone misuse.

Tools and Equipment Insurance

This covers accidental damage to your devices, while misuse of telephones insurance covers unauthorised usage.

If you need to make an insurance claim for misuse of customer telephones, Cleaner Saver is here to make the process as smooth and straightforward as possible. Here’s a step-by-step guide to making a claim:

  1. Contact Us Immediately: As soon as you notice unauthorised usage or unexpectedly high charges, get in touch with our claims team.
  2. Provide Details: Be prepared to provide full details of the incident, including dates, times, and affected phone numbers.
  3. Gather Evidence: Collect any relevant evidence, such as phone bills showing the unauthorised charges.
  4. File a Police Report: In cases of fraud or theft, file a police report and obtain a crime reference number.
  5. Complete Claim Form: Fill out our claim form with all the necessary details.
  6. Assessment: Our claims team will assess your claim and may request additional information if needed.
  7. Resolution: Once your claim is approved, we’ll arrange for compensation up to the policy limit of £5,000.

Yes, even small cleaning businesses can benefit from misuse of customer telephones insurance. Unexpected phone charges can have a significant impact on smaller operations with tighter budgets. This insurance provides a safety net, ensuring that your business isn’t financially crippled by unauthorised phone usage or fraud.

While insurance provides crucial protection, prevention is always better than cure. We recommend your customers implement strict policies about personal phone use, regularly reviewing phone bills for unusual activity, and educating your staff about phone security and unauthorised use.

While insurance provides crucial protection, prevention is always better than cure. We recommend your customers implement strict policies about personal phone use, regularly reviewing phone bills for unusual activity, and educating your staff about phone security and unauthorised use.

Absolutely! If you’re already insured with Cleaner Saver, you can easily add misuse of customer telephones insurance to your existing policy.

Why Choose Cleaner Saver for Your Misuse of Customer Telephones Insurance?

Cleaner Saver stands out as the go-to choice for cleaning professionals seeking comprehensive misuse of telephones insurance. Here’s why:

  • Specialist Expertise: We understand the unique needs of the cleaning industry and the importance of communication devices in your work.
  • Tailored Coverage: Our policies are specifically designed for cleaners, ensuring you have the right protection for your business.
  • Competitive Pricing: We offer affordable rates without compromising on coverage.
  • Flexible Policies: Our insurance can be customised to suit businesses of all sizes, from sole traders to large cleaning companies.
  • Excellent Customer Service: Our UK-based team is always ready to assist you with any questions or claims.
  • Quick and Easy Process: Get a quote and purchase your policy online in minutes.

Protect Your Cleaning Business Today

Your phones and communication devices are vital to your cleaning business. Don’t leave them unprotected against misuse and fraud. With Cleaner Saver’s misuse of customer telephones insurance, you can have peace of mind knowing that you’re covered against unauthorised usage and unexpected charges.

Ready to protect your cleaning business? Get a quote today and join the thousands of cleaning professionals who trust Cleaner Saver for their insurance needs. Remember, with Cleaner Saver, you’re not just buying insurance – you’re investing in the security and future of your cleaning business.

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