Making A Complaint

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Here at Tradesman Saver, we believe in providing our customers with the highest levels of service and we always put the customer at the heart of everything we do. However, we understand that there may be times when you might want to make a complaint and, like everything else we do, we want to make this as simple as possible for you. Below, you’ll find our complaints procedure, which you can use to help you make a complaint.

How to Complain

If you have any enquiry or complaint arising from your Policy please write to Tradesman Saver (Henry Seymour & Co.) at the following address

Tradesman Saver (Henry Seymour & Co.)
Chancery House,
St Nicholas Way,
Sutton,
Surrey,
SM1 1JB
Email: complaints@tradesmansaver.co.uk

If you are not satisfied with the way a complaint has been dealt with you may contact the Customer Relations Department at Covea Insurance at the following address

Customer Relations
Covea Insurance
Norman Place
Reading
Berkshire
RG1 8DA
Telephone: 0330 221 0444
Email: customer.relations-rdg@coveainsurance.co.uk
Website: www.coveainsurance.co.uk

Full details of the Covea Insurance Internal Complaints Procedure are detailed in Our leaflet “Complaints Procedure” which is available on request or may be downloaded from Our website at www.coveainsurance.co.uk/contact-us/how-to-make-a-complaint/

You may  be eligible to refer Your complaint to the Financial Ombudsman Service (FOS).  There are a few instances where they will not be able to assist and they will confirm if Your complaint is eligible when You contact them.  Their contact details are

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9GE
Helpline: 0800 023 4567
Switchboard: 020 7964 1000
Website: www.financial-ombudsman.org.uk
Email: complaints.info@financial-ombudsman.org.uk

If you are not happy with how your complaint has been handled by us, you may submit your complaint via the ODR platform. The ODR platform has been developed by the European Commission and is a requirement of the Regulations for Consumer Disputes. The platform is an automated online tool that allows consumers to make a complaint where goods or services have been bought online.

The complaint will be dealt with by an approved Alternative Dispute Resolution (ADR) provider.

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