Toolstation On Trial: Our Toolstation Review As Part Of The Builder’s Supplies & Tools Review Series

Toolstation On Trial: Our Toolstation Review As Part Of The Builder’s Supplies & Tools Review Series


If you’ve had the chance to read our previous reviews from our builders’ tools and supplies series, then you’ll know that every month we take a close look at a different tools and equipment supplier (See Screwfix , Review).

This time we’ve put Tool Station on trial, to give you an unbiased review of the company, and to compare against our criteria that includes Toolstation’s ease of use, features, costs, delivery, reviews, and then give you our unbiased conclusion.

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Toolstation Ease Of Use

Let’s start off with the website, which looks pretty slick with useful icons to help your navigation. The search tool is very straight-forward to use and quickly retrieves your search results. The products even show the customer ratings, which can be really useful when deciding on a product.

toolstation website screenshot

Toolstation website

toolstation reviews

Toolstation product reviews

If anything, there are perhaps too many categories to choose from, as they cover a large range of products including home appliances, automotive and cleaning and pest control – which is great if you’re looking for something you may not find in your typical builder’s supplier.

There are hundreds of branches across the UK, so unless you’re in a very remote location, you won’t be too far away from a branch.

Online Ordering With Toolstation

Online ordering is easy and if you do a lot of repeat orders, you can simply add the code of a product with Quick Trolley.

Quick trolley feature of Tool Station

Toolstation Promo Codes and Discounts

Like any big e-commerce site, Toolstation promo codes and discounts are always in demand, and there are plenty of sites out there that aim to provide.

Whilst a quick search will provide numerous sites on Google, we’ve found a few to be most useful.

Toolstation discount codes results

Toolstation discount codes results

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Toolstation discounts

Toolstation discounts are often available on their website. One of the main promotions currently visible on their site is a discount of £5 off an order of £40, which gives you more of an incentive to order online. This is true especially if you already know what you want to order and don’t mind having your tools and equipment delivered to your address.

Toolstation discounts are often sought after

Frugal tradesmen can rejoice

Toolstation Delivery

You can get next day delivery, although if you urgently need a product to come in the morning, there is a £5 charge for that service.

Toolstation delivery information

Toolstation delivery information

The contact details for the contact centre are quite difficult to find on the website but once you have found them, you’ll discover they’re available to answer your queries every day of the week.

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Toolstation App

There’s a very handy little app that will allow you to place orders whilst on the go, or check stock availability. You can access your order history to make it easier to place repeat orders. Whilst the latest version of the app has been out for a few months, but it’s hard to summarise a general consensus on the app, as it currently doesn’t have enough reviews to make an informed opinion.

toolstation app

The Toolstation app has above average reviews

The real benefit to the Toolstation app is the all-in-one functionality, with the conventional but highly useful ability to locate the nearest branch, to contact your store, and to make orders online. The design and interface allows for a seamless experience on your smartphone, and the above average number of downloads and reviews says it all.

Toolstation Costs

The prices of each product are readily available on the website, and they have some good deals when compared to other businesses offering builder’s tools and supplies. As an example, you can pick up a Tajima Japanese Pull Saw blade from £14.80.

You can also order a catalogue to get a better idea of the prices. Looking for bargains? Head to the Clearance section for big discounts on many products – ideal if you have flexibility on what you are looking for.

Toolstation Reviews

We already noted that there are no reviews available for the app but what about the company itself?

Top review site, Trustpilot, gives it an unbeatable 5/5 from a whopping 42,243 reviews. Do you even need to read on now that you know this information? The reviews are obviously pretty glowing apart from the odd review that cites issues with delivery. That’s a pretty stellar achievement for them!

Toolstation Trustpilot Reviews

Toolstation Trustpilot Reviews

Toolstation History

Tool Station is a fairly new addition to the builder’s tools and supplies industry, having only opened in 2003.

Most competitors go back much further, but 14 years is enough to be able to say it is a well-established company.


We always like to use customer reviews as an indication of a company and you’ll struggle to find a competitor with better ratings on Trustpilot. Don’t they say that the customer is always right? You might be able to get better trade discounts elsewhere, but for an overall assessment; Toolstation certainly passed their trial with flying colours!

What do you make of Tool Station when you’re looking for tools or materials for your trade business? Share your opinions with us in the comments on Facebook and Twitter. See other reviews: Rated People, Selco Builders Warehouse , Jewsons, Roofing Superstore ,Builders Depot , Trade Point and Screwfix

Tradesman Saver also provides liability insurance for tradesmen covering a wide variety of professions. For further information, please see our Tradesman Liability Insurance or Who We Cover pages.

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Tool station. Amazing.
I went to Taunton (20 miles away) to buy 3 pairs of door handles. They only had 1 pair in stock and offered free delivery. They arrived next day as promised. The cost of the handles £19.47.
Truly great service.
Les Hayes from Watchet

Reply to Les

I read through your blog post here. I wanted to ask you something though… I’m curious what your thoughts are on Milwaukee power tools. Are they better or worse than Dewalt? I really want to get the best as far as power tools because I plan to use them for a long time. Thanks and take care! 😀

Reply to Enriqueta

I have used Toolstaion in Chester for a number of months now, Mike has a great knowledge of all the items in the store, always pleasant and very polite and gives a great service, I would definitely recommend using this store

Reply to Sue
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