Builder Depot Review: How Does It Stack Up?

Builder Depot Review: How Does It Stack Up?


Builder Depot is an independent timber and builders’ merchant based in North London, offering a range of builders’ trade services via its website at Services that are available online include timber stock and building products as well as advice and quotations. The Builder Depot website is particularly useful for construction specialists based in London who may be looking for timber or building supplies and who can make use of bulk discounts and special offers available online. Out of area courier delivery is also available, making it a useful service too for builders who are based further afield.

Builder Depot website at a glance

Builder Depot website at a glance

Website features

Users of the Builder Depot website can access a broad range of building products via its online brochure. These include timber, power tools, flooring, electrical and lighting products, ironmongery, roofing, tiles, insulation, plumbing, and kitchen and bathroom fixtures and installations.

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The website includes an online chat feature, so users are able to instantly contact Builder Depot with any quick queries that the FAQs section does not address. It’s also possible to contact Builder Depot via the website directly or by phone or email, details of which are listed in the contacts section. This is useful for those wishing to enquire about discounts available or to request a quote for bulk orders or delivery.

builder depot chat

builder depot chat

The store locator on the website enables those who wish to visit a Builder Depot warehouse in person to find their local branch.

Builder Depot branches

Builder Depot branches

Ease of use

Builder Depot’s website contains a lot of product information, but it’s quite straightforward to navigate, with tabs at the top of the main pages clearly categorising the many products that the company is able to supply. Tabs are also easy to find for Builder Depot’s contact details, FAQs and branch locator. There is a search bar clearly indicated at the top of the home page, so users who have specific requirements can quickly find what they are looking for.

Within each category of building supplies, there are easy to navigate subheaded lists of the items that are available instore or to order, with a toggle for pricing and for VAT or ex-VAT listings. There is also a separate tab for bulk deals so that bargain hunters and tradespeople working to a budget can see what is currently on offer. Trolley and account buttons remain at the top of every page, so users can keep track of the progress of their order and account information at all times while navigating the website.

builder depot bulk deals

Builder Depot bulk deals

Signing up

Customers of Builder Depot are required to create an online account in order to place orders via the website. Sign-up is quick and based on entry of a few details via an online form. Trade customers can also apply for trade cards and credit accounts by downloading and returning forms from the application page of the website. Trade card accounts allow trade customers access to further special bulk benefits and trade offers as well as easy access to order invoices and account history.

signing up to builder depot

Signing up to Builder Depot

Next day delivery is available for local orders placed before 11am, within London and the immediate area. Postcodes for local delivery are shown on the ‘Delivery information’ page of the Builder Depot website, alongside the national areas that are covered by standard UK courier delivery.

builder depot next day delivery information

Builder Depot next day delivery information

Builder Depot delivery information

Builder Depot general delivery information

Pricing & refunds

Items can be displayed on the Builder Depot website either inclusive or exclusive of VAT, which is a very useful feature for users who may or may not be VAT registered business customers. Furthermore, there is a range of methods of contacting Builder Depot directly to discuss pricing and available offers or for a quote, including phone, email, online chat or a query form via the website. These contact details are easy to locate on the Builder Depot website.

Builder Depot contact us

Builder Depot contact us

A refund and cancellation service is listed online, with terms and exceptions clearly outlined. Returns should be accompanied by a completed returns form, which is available to download via the Builder Depot website on the returns policy page.

Builder Depot cancellation and returns

Builder Depot cancellation and returns policy & form

Cons of the website

The Builder Depot website contains a huge amount of information about the timber and builders’ trade products that are available and the pricing of those products. While the online catalogue is relatively easy to navigate, with tabs displayed prominently across the top of the main pages, users of the website need to look a bit harder to find information about delivery, FAQs, refunds and company information. These details are accessible but only via links in small type at the bottom of the page, after scrolling down through the busy main pages.

builder depot information

Builder Depot information pages

This can give the impression to the first-time user that information is hard to find or even unavailable, even though it is there on closer inspection. It can also give the impression that the Builder Depot website is a little disorganised and disjointed, with some work required on the part of the user to locate the information that they need.


Overall the Builder Depot website gives a positive and professional impression of the company, with services and available deals easily accessible and all necessary information accessible to users. Services are clearly favourable for local tradespeople, with a range of incentives on offer to these customers, such as local next-day delivery and instore collection.

brands offered by Builder Depot

Brands offered by Builder Depot

Trade users are also encouraged to deal with Builder Depot, with the promise of additional bulk deals and discounts for trade card account holders. Timber and building tradespeople local to the Builder Depot stores will surely be attracted by these offers providing they are well advertised in order to compete with other builders’ merchants that may be more familiar UK-wide.

What do you make of Builder Depot? Share your thoughts with us in the comments on Facebook or Twitter.

Tradesman Saver provides insurance for builders as well as construction insurance. For further information, please see our Who We Cover pages.

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