Rated People Vs Check A Trade — Which Should You Use For Your Tradesman Business? – [Updated May 2018]

Share
Tweet
Share
Share

The invention of the internet turned some of our cherished norms on their heads. Uber revolutionised the taxi industry, Netflix revolutionised television and internet-enabled smartphones revolutionised awkward silences at social gatherings. And advertising on business directories is no different. Fewer and fewer people are using thick paperbound directories like the Yellow Pages and are switching over to online tradesman directories like Rated People and Check A Trade to profit from their tradesman business. But the power and reach of these directories come with a price tag, which raises the question: which is better for my business?

Tradesman insurance from £53 with FREE legal expenses cover

Get A Quote

Rated People Ease Of Use & Features

Whilst Rated People and Check A Trade were designed from the ground up to be as easy to use as possible, each has a different take when it comes to the website experience from both the homeowner’s and Tradesman’s perspective. Whilst Check A Trade gives over control to the homeowner, allowing people to search and contact Tradesmen directly, Rated People allows homeowners to post jobs which Tradespeople can actively buy leads for and contact. Rated People gives more control to the Tradesman.

Rated People from the Tradesperson’s perspective

Signing up

Rated People is designed to make the process of signing up as straightforward as possible for the Tradesman looking to advertise. The simple guide below gives a quick rundown of how the service works.

rated people signing up

Signing Up On Rated People

Once you’ve signed up, you’ll receive a call back from their customer services department, giving you a quick run-through options, personal information, any documents/accreditations required and the benefits you’ll receive.
Once your account is set up, it’s crucial that you take full advantage of your profile’s functionality. For every job request a homeowner posts, they can accept leads from 3 tradespeople – so ensure your profile stands out from the competition. This means ensuring that your profile has:

  • a profile photo
  • pictures of your work
  • description and information that represents you and your business well
  • all your accreditations and insurance listed
Rated People Profile Set Up

Profile Set Up On Rated People

Tradesmen's insurance at a price you can afford with FREE legal expenses cover.

Get A Quote

Service

Once you’ve completed your profile, it’s time to begin searching for local leads. Each lead costs anywhere between £2 + VAT and £65 + VAT and depends on the job in question. Lead costs depend on a few factors that include location, skills and resources, but generally speaking the more intensive and costly the job, the more it’ll cost to purchase a lead.

Once you’ve bought the lead, it’s time to contact the job poster and give them a quote.

Additional Features

Ask An Expert
A great feature of the Rated People website is the ability to answer DIY questions on the Rated People Ask An Expert Section. Whilst this is of great benefit to the homeowner looking for free advice from an expert, it serves as a platform to increase your brand reputation if you’re active in answering questions.

Mobile

The main features of Rated People are accessible through apps that you can download and use on your Android or iPhone smartphone. There are separate apps for tradesmen and for homeowners. Our tests show that the apps stand up to the task due to regular updates that have fixed a lot of the earlier issues related to lag.

Cons of Rated People: Ease Of Use & Features

The drawback of the whole process is that you are not guaranteed to win the job if you’ve paid for a lead. It’s only once the customer has agreed on a quote with you that you can begin work. This means paying up to £65 + VAT for a lead and potentially having no work if the customer decides to go with another lead (since they can accept up to 3 per job posting).

In the unfortunate circumstance that a homeowner does not allow you to quote or is not contactable, you can receive credit back for a failed lead. Bear in mind that Rated People does not accept all requests for credit, partly due to fraudulent misuse of the service in the past. There is some benefit to the information that the homeowner provides when they fill out a job request, since they define their maximum budget in the job profile that they fill out; the only downside is that if the proposed quote exceeds their expectations after inspecting the job, then your work may be rejected.

Pros of Rated People: Ease Of Use & Features

The pro of using Rated People is that jobs leads are served on a first-come-first-serve basis. Which means if you can buy a lead early enough, you’re more likely to win the job on the basis that the customer is satisfied with your quote and importantly, your profile. Whilst success on Check A Trade is based on merit, since ratings are one of the most important aspects of the profile, you can potentially begin work without having established a significant number of ratings – this is important especially if you’re new.

Another significant pro of Rated People is that you can be selective of when you’d like to take jobs. This is great if your hands are too full to take more projects than you can handle or are out of service for a period of time.

Check A Trade Ease Of Use & Features

Whilst Rated People gives more power and control to the Tradesman, it also means that Tradespeople have to be proactive in securing leads and subsequently offering a quote that the customer can agree on. Check A Trade, on the other hand, operates on a more traditional directory format which means after paying the annual listing fee, it’s just a matter of waiting for customers to contact you.

Check A Trade from the Tradesperson’s perspective

Signing up

Signing Up With Check A Trade

Signing Up With Check A Trade

Signing up with Check A Trade is the simplest between the 2 services. Once you complete the form, you will receive a call back where you’ll be interviewed and asked to supply the required information which can include proof of accreditations, references and insurance. In the last step, Check A Trade can help you with setting up, which can include a face-to-face consultation.

Check A Trade Profile

Check A Trade Profile

The majority of the legwork, online, will be ensuring that your profile is a shining example of professionalism and high reputation. The only way that a homeowner would be more willing to pick you for a quote over others in the same area is if your profile stands out from the competition.

This means ensuring that your profile:

  • has a high rating (above 9.5 is recommended since most of the top advertisers have a rating higher than this)
  • has a well written description
  • lists all the appropriate checks (the more accreditations the better)
  • has an uploaded business logo
  • has a gallery with high quality images that represents the depth of your work’s diversity
  • has all checks regarding accreditations, insurance and references

Mobile

Check A Trade has a mobile app catered towards the homeowner, with no offerings for the tradesman as of March 2017. That said, the website is mobile-responsive and does everything a tradesperson would need on their mobile phone.

Cons of Check A Trade: Ease Of Use & Features

Check A Trade more closely resembles a traditional directory where users can search for and contact Tradespeople directly. For this reason, potential customers of yours may contact during a time when you can’t take a job due to a busy workload.

Furthermore, people who hold more than one business in different specialities may be forced to pay separate subscriptions to be listed in the search results for different trades. This may mean paying £600 twice to be listed in both carpentry and electrician lists if you specialise in each of these trades.

Pros of Check A Trade: Ease Of Use & Features

Check A Trade is the simplest of the two services for both the homeowner and the tradesman. Due to this, homeowners in urgent need of a tradesman may be more inclined to want to search for and contact the tradesman directly instead of filling out the requirements for a job in a form, like the case with Rated People.

There is no obligation to make any payment beyond the initial subscription fees so you’re not going to spend money buying leads, or the subsequent rejection of a quote by a homeowner.

Verdict on Ease Of Use & Features winner: both Check A Trade and Rated People have been improved over years of updates and work very well for its intended purpose.

Builder's insurance from £53 with FREE legal expenses cover

Get A Quote

Rated People & Check A Trade Cost Comparison

Rated People Costs

Rated People costs include a subscription-based service and the actual costs of the leads that you’ll be paying for as you’re looking for work. The subscription costs £15+VAT a month and leads can cost anywhere between £2+VAT and £65+VAT depending on the job. You can save £30+VAT on the subscription by taking out an annual fee of £150, which also includes benefits such as discounts on over 190 high street brands and mobile phone insurance worth up to £170.

Check A Trade Costs

Check A Trade costs are more straightforward. Most people will pay £600 for an annual subscription, or a monthly subscription for £60 a month. Whilst this might look relatively more costly than Rated People, the value depends on how many jobs you take from advertising on the website. The more jobs you take on, the more of a saving you’ll make on Check A Trade. There is an option to be listed in their publications and leaflets, which will bring the costs of your subscription closer to £1000.

 

How much does Check A Trade cost- an update as of May 2018

As of December of 2017, Homeserve, the Walsall based home maintenance company, now owns Check A Trade. The company was purchased from the original owner, Kevin Byrne, who no longer is involved with the company. Although Check A Trade retains independence and is run separately from Homeserve, the pricing structure has changed with numerous customers being unhappy with a price hike. The comments on this blog, for example, is proof of members being dissatisfied with these changes:

A customer of Check A Trade isn’t happy with the recent price increase

Dilemma of a Check A Trade Tradesman

That being said, Check A Trade did advertise a money back guarantee service, which may no longer is applicable but would have alleviated some of the concerns of users regarding price hikes.

 

Refund service

Whilst there isn’t a refund procedure for Rated People, since you’re responsible for satisfying the customers expectations for a quote, you can, in some cases, request credit back if a customer is non-contactable or doesn’t let you give them a quote. This is in contrast to Check A Trade, which offers a full money back guarantee if you can satisfy the full guarantee terms and conditions, which includes submitting three feedback reports each month. 

Verdict on Price

Given that over 8 out of 10 tradesman businesses have reportedly renewed their annual membership with Check A Trade despite the full money back guarantee, means that the service works for over 80% of business that pay for the relatively higher fees. Rated People gives more financial freedom to the Tradesman and initial costs are cheaper, however this can be offset by the fact that work is not guaranteed nor are refunds guaranteed.

Credibility Of Rated People & Check A Trade

Reviews Of Check A Trade & Rated People

Both Check A Trade and Rated People have garnered excellent reviews with Check A Trade slightly edging out with better reviews on Trustpilot, the review site. This is understandable, since the large majority of reviews are from homeowners, which the site is more geared towards. That said, given that 8 out 10 tradespeople renew their subscription with Check A Trade, this means that tradesmen are also satisfied with the service. The higher frequency of reviews for Rated People suggest that Rated People is more widely known and on average is rated highly as well.

Check A Trade Reviews

Check A Trade Reviews

Rated People Reviews

Rated People Reviews

On the Rated People website, it’s hard to tell the average ratings of tradesmen, but you can see how homeowners are reviewing the latest jobs on the ‘local’ page of the website. On the Check A Trade website, the number of reviews are proudly displayed on the front page. However, to actually see ratings for reviews, you’d need to do a search for the respective type of trade in their easy-to-use search engine.

Testimonials from Tradesmen

Reviews from tradesmen of the Rated People service aren’t clearly displayed but there is a sprinkling of testimonials from tradesmen during the sign up process. Check A Trade has a designated Checkatrade testimonial page however like Rated People it is carefully curated for obvious marketing reasons.

Testimonial of The CheckATrade service from a Tradesman

Rated People testimonial

Testimonial of The Rated People service from a Tradesman

History – What is the history of these sites?

Rated People and Check A Trade are 12 and 19 years old, having been founded in 2005 and 1998 respectively. Due to this, both are highly established brands and their growth has been consistent over the years. As of Feb/March 2017, both are closely matched when it comes to search volume, according to Google Trends; in the graph below, you’ll see Rated People in red, and Check A Trade in blue.

Investment Into Sponsorship & Advertisements

Check A Trade VS Rated People

Check A Trade VS Rated People

Both websites have invested heavily into sponsorship and advertisement, which is reflected in the regular online and offline advertisements that you see. This is of obvious benefit to you as the advertising tradesman, because it means that the website you are using is reaching out to more people and who could become potential customers.

Notable Sponsorships

Check A Trade Trophy League

Check A Trade are the current proud sponsors of the Check A Trade Trophy League – a football knockout competition for English teams from Division 1 and 2, and a selection of “B” teams from the Premier League. This means that footy fans of these teams and beyond will be constantly aware of the Check A Trade brand.

Phil Spencer from Location, Location, Location

Rated People have invested into their influencers as they have called on Phil Spencer from Location, Location, Location to act as an ambassador of the company. The television presenter has a collection of videos on YouTube giving tips to homeowners on the Rated People YouTube Channel.

… and the winner is?

Both are excellent and may cater to different kinds of Tradespeople. The sheer brand power of both means that if you work on your profile and ensure that you satisfy your customers, you’ll find immense benefit from using these platforms. Rated People asks for less money upfront and is potentially easier to begin work, whilst Check A Trade has the benefits of having a simple interface and a money-back guarantee if you genuinely find it difficult to find success in using the service.

Don’t put all your eggs in the same basket when it comes to using these services, however, as Google ads are listing paid tradesman businesses and local listings above any search results. This is especially important since Google lists its ads and local services at the top of search results and above any results relating to pages on Check A Trade and Rated People. A multi-pronged approach to advertising your services is highly recommended, especially if you are looking to expand your business.

If you’re looking for additional tradesman apps, you can read our Top 5 Apps For Tradesmen that are revolutionising the industry. See more reviews: Selcobw, Jewsons Review, Roofingsuperstore.co.ukToolstation and Screwfix UK from our Builder’s Supplies & Tools Review Series

Other useful information:

Are you protecting your business?

As one of the fastest growing insurance schemes for tradesmen and professionals, we know a thing or two about what makes a great insurance policy. But don't take our word for it - build your personalised quote online and see what we can do for you.
Get A Quote

Leave a comment

*

*

18 Comments

As one who has gathered some experience with the two online directories, I would say I prefer Check A Trade to Rated people and will recommend it to any trade person, especially for start-ups looking for survival grounds in the competitive environment.
In my first 3 months with Rated people, when I was just coming up as a start-up, I kept buying leads that eventually didn’t translate to any job success as the homeowners kept rejecting my quotes. This almost discouraged and ran me low on cash. However, on Check A Trade, all I needed to do was just to pay for my subscription fee whilst I wait for a customer to contact me.
90% of the calls I get often result in job success for me.

Reply to C.

Hi Mr Colin’s,
I’m glad to read your comments and thanks for favouring Checkatrade.
Kev – founder of Checkatrade

I prefer “Check A Trade” and one of the things that have made me hold on to them is their ‘Money back Policy’. With it, it’s easier to get my money in case any home owner rejects my quote unlike what happens with “Rated People”. The only thing that irks me about them is the need to pay for more than one subscription to be listed in my areas of expertise. I seriously look forward to them doing something about that aspect of their service.

Reply to Dhruv

Hi and thanks for your comments.
We’ve some big changes coming in the next few months that I’m certain members will love.
Kev – Founder of Checkatrade.

I’ve used Check A Trade and Rated People and I got some good results from both. I personally stuck with Check A Trade in the end because there was more micromanagement involved with getting jobs on Rated People. I understand Rated People is better for people who want to start off though because Check A Trade is very much focused on ratings which you can only get after a while.

Reply to Edward

Hi Edward,
Thanks for sticking with Checkatrade. I hope you’ll find us a great tool to build your business.
Kev – founder of Checkatrade.

This site needs to be updated on advertising costs.

Check A Trade – WHAT A RIP OFF!
So, last year we paid £756 for the year (£52.50 + VAT per month).
Been advised our renewal price will be £2160 (£150 + VAT per month)
How can any company justify that sort of hike in price?! Who increases costs with such a high percentage? What’s even more unbelievable is that we have been members of Check A Trade for several years, this is not the way to treat loyalty!
If we were a new member, the cost would be £1007.86 (£69.99 + vat per month) – so that’s an additional £80.01 per month for loyalty as opposed to a new member – This is scandalous and totally unfair!

Reply to A

I agree. I’ve just been told. Maybe the bigger companies can take the hit but it’s a huge amount for a sole trader. I’m considering cancelling my membership. Several tradesmen I know have said they won’t be renewing.

Not alone guys, I have cancelled my membership with checkatrade, 60% Hike for my second-year renewal, Profile disabled to a landing page to syphon my company searches into existing checkatrade users, Lucky I Noticed it, statement at the top of the page saying they are currently reviewing my membership, Excuse me! I am not renewing at those extortion rates.
Please check they are not going to start robbing leads from you via your old profile, I put a stop to this. Albert @ BigFunction Property Maintenance

It looks very bad. “Kev – founder of Checkatrade” has replied to all positive replies favouring his company. But when people express their feedback about price hike, no reply or any explanation. Also Checkatrade promotes people who pay more. Simply wanted to make more money for company. Not suitable for Small or Sole Trade businesses.

Mine has gone up from 860 to 1150 don’t know if its worth staying with them

I have been trying for over a week to find a local electrician via Checkatrade who is willing to help a disabled person who needs to arrange initial visit by email. Most don’t even bother to reply. The only one who did simply asked for my phone number, even though I explained in my request that this is not possible.

Reply to S.

Hope you got it sorted, Very simple request really to be honest.

I’ve just been told my renewal costs for Checkatrade has risen from £800 to a whopping £1800 plus VAT. That’s about a months pay after tax!!! Not happy.

Reply to Chris

im with you on this one Chris ive just been informed my membership cost has risen by £200 so i am also not happy
and may not renew , its since its been taken over by home serve so looks like its just about money making

I see a few people talking about this rise on Facebook groups. Doesn’t surprise me if Checkatrade start loosing tradesman through this.

I couldn’t recommend Rated People. I’ve used them time to time and I can honestly say out of the work I’ve won and lost hasn’t been that great for me. I don’t get no further work out of it. In one week I have lost near £300 paying for leads and didn’t win the jobs. Being an insured business makes it hard to compete with tradesman who can work for a lower wage.
I would like the possibility of trying checkatrade, but already in my area are a lot of tradesman using it under the same trade as me. To pay £1100 and not really know if you’ll get work out of it, is a risk I’m not willing to take at this current present time.
I find I make more money and a higher chance of winning the work when it’s done through word of mouth from previous customers.

Reply to A.

I’m a carpenter who’s been advertising through checkatrade for 10 years. They’ve just hiked my subscription by 50% to £1500.00 p.a. After taxes etc., it basically means I have to earn in the region of £2500.00 just to pay the fee. It can’t be worth it for a sole trader.

Reply to Hugh

Our Reviews

4.9 / 5 Based on 376 Reviews
Read all reviews »

Great service quick and easy to use, thank you very much

on May 17th

Super quick and easy, great site, recommend it.

on May 16th

Easy to use website, very good.

1 week ago
© Copyright 2018 Tradesman Saver | Tradesman Saver is a product of Henry Seymour & Co (Barkdene Ltd) which is authorised and regulated by the Financial Conduct Authority.
Registered in England No 1842617 Insurance Brokers. All rights reserved.
Get a Quote