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Home Tradesman Insights Elevate Your Business with TrustMark: The UK’s Premier Quality Assurance Scheme

Elevate Your Business with TrustMark: The UK’s Premier Quality Assurance Scheme

Who are TrustMark?

TrustMark is the only UK Government-Endorsed Quality Scheme for home improvements carried out in and around the home. They are passionate about quality and assurance and what that means for homeowners and their Registered Businesses.

Since they started in 2005, TrustMark have been working to help drive-up standards across the industry and improve the protection offered to homeowners when having work done. They’re a not-for-profit business which means they can focus on their customers – homeowners and tradespeople – and not on shareholders.

If you’re a tradesperson looking to demonstrate your commitment to doing a great job with high levels of customer service, you can apply to join around 15,000 other TrustMark Registered Businesses.

TrustMark is a not-for-profit, social enterprise, operating under a Master Licence Agreement, issued by the Government’s Department for Business & Trade. This Agreement sets out what they do and how they do it.

They have an independent Board, first appointed in 2018, who work alongside an independent Financial Protection Panel. This provides impartial oversight of their business and in-depth scrutiny over the levels of consumer protection provided by businesses.

They licence and work with their network of Scheme Providers – accreditation bodies and trade associations – who commit to meeting the operating requirements of their Quality Scheme.

In turn, their Scheme Providers licence and work with their TrustMark Registered Businesses to ensure they commit to and maintain the required standards of technical competence, trading practices and customer service.

These practices help to provide assurance and confidence for homeowners when they engage a TrustMark Registered Business and for trades, it helps to demonstrate their quality and professionalism.

4 reasons why you should join TrustMark

Committed to Quality

  • Quality Assurance
  • High standards of competence, customer service and trading practices
  • Driving up standards across all trades

Access to new work opportunities

  • Working with third parties to create new work opportunities
  • Exclusive finance and cashback options for your customers from leading financial institutions
  • Recommended by RESI, one of the UK’s leading architectural practices for everyday homeowners

Consumer Protection

  • Give your customers confidence that they’re protected
  • Help for you and your customers if things go wrong
  • Access to support, training and an independent Ombudsman to help you resolve difficult complaints

ECO and Government Funding

  • Access Government funded schemes including: Energy Company Obligation (ECO), Home Upgrade Grant (HUG), Local Authority Delivery (LAD) Scheme

Join TrustMark today

Rhys Jones

Rhys has an extensive background in marketing and is the Marketing and Communications Officer at TrustMark. TrustMark is a ‘not-for-profit’ social enterprise, who takes pride in continually investing in the scheme, supporting Scheme Providers and Registered Businesses to improve consumer protection and standards across all sectors.

All articles by Rhys Jones

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